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Store Refund Policy


Thank you for your order, we really appreciate your business!  To help things go smoothly and to get your order out correctly and in a timely manner, we ask that once your order has been submitted, it cannot be changed in any way.  If you feel that you have made a mistake or there is an error with your order please contact us at


Orders that have been placed on the website Monday to Friday will be processed immediately or up to two to three business days after submission.


Please note that Order Processing and Time in Transit are not the same.

Order Processing is the time it takes for your order to be processed and boxed up.

Time in Transit is the amount of time the shipping service you choose will take to deliver to your door. 

Priority Courier has a transit time of 1-5 days

Normal Courier has a transit time of 3-7 days


During peak seasons and holidays, orders may take up to 10 business days to be processed. We try exceptionally hard to process all orders within 48 business hours.


Spirare has the right to change the shipping method if it is in the best interest of the company.


If you have any questions or need special assistance placing your order, please contact us at



Spirare stands behind its products and is happy to offer a 30 Day Money Back Guarantee.  We want you to love your tea as much as we do! If you are unhappy with your purchase, please contact us for a full refund minus shipping costs. 


To process your return, please contact Customer Service at


Let us know your name, order #, and what items you would like to return or exchange. 

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